FAQ
1. What kitchen products does Blackandwhiterecords sell? Blackandwhiterecords offers premium kitchen essentials with a clean, timeless aesthetic – including cookware, knives, cutting boards, utensils, measuring tools, bakeware, storage solutions, small appliances, and more. Our focus is on durable, stylish pieces that elevate everyday cooking.
2. Where do you ship? We ship to all 50 states in the United States, including Alaska, Hawaii, and Puerto Rico (where available). Orders are processed and shipped within 1–2 business days.
3. What are your shipping options and times? We offer three straightforward options (delivery times are business days, excluding weekends & holidays):
- Express Shipping (3–6 business days): $20
- Free Standard Shipping (7–14 business days): $0 (on qualifying orders – threshold shown clearly at checkout)
- Standard Shipping (7–14 business days): $10
You'll receive a tracking number via email as soon as your order ships.
4. Do you offer free shipping? Yes! Free Standard Shipping (7–14 business days) is available on qualifying orders (the minimum amount, if any, will display transparently at checkout).
5. What is your return policy? We want you to love your kitchen upgrades. Enjoy 30-day hassle-free returns – items must be unused, in original condition with tags/packaging. Most returns include a prepaid label. If damaged or not as described, we cover return shipping and process refunds or replacements quickly.
6. How do I track my order? Check the tracking link in your shipping confirmation email, or log into your Blackandwhiterecords account for real-time updates.
7. Are your products dishwasher-safe / easy to maintain? Most of our cookware, utensils, and tools are dishwasher-safe (always check product details for specifics). We prioritize high-quality, easy-clean materials like stainless steel, non-stick coatings, and silicone to make cleanup simple and keep your kitchen looking sharp.
8. How can I contact support? We're here to help! Email: support@blackandwhiterecords.com Live chat: Bottom right on the website We typically respond within 12–24 hours (Monday–Friday).